Privacy Policy

The Wellbeing Practice Ltd is committed to protecting your privacy. Any personal information we collect will be used in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

This Consultancy will manage your psychological records with great concern for privacy and confidentiality and in accordance with current professional and legal standards. Although the security of your psychological records has continuously been addressed by reference to the British Psychological Society’s (BPS) Code of Conduct and the Health & Care Professionals (HPCP) Standards of Conduct, Performance and Ethics, the way this Consultancy handles personal data has been strengthened and made more transparent by the provisions of the General Data Protection Regulation (GDPR) requirements.

The GDPR requires us to identify the legal basis upon which we process your personal data.  We shall proceed with your assessment and all associated activity on the basis of (a) our contract with you and (b) our legitimate interest to hold and process your personal data.

Contract – we need to process your personal data to fulfil our contractual obligations to undertake a psychological assessment, which you have agreed for us to do.  We will process all personal data that you share with us for the purpose of your assessment and will do so lawfully, fairly and in a transparent manner.  Our processing of your personal data is, therefore, necessary if we are to fulfil our contract with you.

Legitimate Interest – as you will reasonably expect, given the context and nature of our relationship, the intended purpose for processing your personal data is to conduct a psychological assessment, which includes psychometric profiling.  Inevitably, educational and occupational psychology assessments involve the processing of special category data, including information, for example, about your name, the name of your child being assessed, their date of birth, your home / mobile telephone number, home address, email address, educational environment, health, educational achievements, cognitive functioning, personality, interests, any relevant medical history and family history.  Depending upon the nature of the contract with you, we have a legitimate interest to collect such personal data for the purpose of forming a professional opinion or diagnosis.  In so doing, we will only collect information from you that is relevant to the purpose of undertaking that assessment and the associated and expected reporting, profiling and advising.    Without this information, we may not be able to provide you with relevant services.

Finally, we should emphasise that we take our responsibility for protecting and holding your personal data very seriously and will continue to do so in accordance with our professional codes of conduct and the GDPR regulations.  After the assessment we will actively keep your data in two forms: (a) an electronic copy of your report for seven years and (b) an electronic copy of your contact details indefinitely in order to keep you updated on any changes to our services in the future. It is in our legitimate interests to do the former; a good example is of someone who has mislaid their original report, arising from an assessment some years ago, but who now needs a copy to support their request for examination access arrangements or reasonable adjustments in the workplace under the terms of the Equality Act, 2010.  We might also want to hold your data to support our decision making if ever that is questioned or there is a follow-up assessment in the future.

Further Information

When you engage in certain activities on this site, such as downloading information or making contact with us, we may ask you to provide certain information about yourself. The information you provide will be kept confidential and will be used to support your relationship with us; it will not be passed to any third party service provider.

What information do we collect and how do we use it?

We will only collect information about individuals, where it is specifically and knowingly provided, for example at the time of booking your service. This data is referred to in this policy as “personal information”.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
Setting up a service
Managing a service
We may use the information to improve our products and services.

The Wellbeing Practice Ltd will keep all other relevant information including training materials, and reports. There may be a charge if additional copies of reports are requested at a later date.

Controlling your personal information

We will only share your information with an attached or potentially attached psychologist(s) or other professional(s) to whom further referrals may need to be made.  We will ask for your written consent before doing so.

The Wellbeing Practice Ltd also shares the following details of the person being assessed on the Pearson Platform (see below for further information): first name, first letter of surname, gender and date of birth.

The Wellbeing Practice Ltd will not share your information with any other parties unless we feel it may harm you or others by not doing so, and we are required by law to do so.

We will not sell, distribute or lease your personal information to any other third parties unless we have your permission or are required by law to do so.


We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. We will not send you unwanted e-mail marketing messages unless you have explicitly opted in to receive such information. We will not share your email details with any third parties.

We may use email to respond to queries or requests submitted by you, and administer or otherwise carry out our obligations in relation to any agreement you have with us.

Email tracking

We may track emails sent to you, purely to determine if the email is opened or not, using a device such as a web beacon. This is a small file that is sent with the email and it does not affect your computer in any way.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

Google Analytics, a web analytics service provided by Google, Inc (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to Website usage.  Google uses this data only to provide us with information on how users use the website and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use on our website (including your IP address book) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the relevant browser plug-in.

When a student participates in the test or assessment on the Pearson’s platforms, Pearson’s will process on behalf of the test administrator some or all of the following personal information; unique identifier, date of birth, gender.

What will Pearson do with your personal information?

The processing Pearson carries out on the information provided during a test or assessment is to evaluate the answers to questions asked in the course of the test or assessment and to derive raw scores and test specific scaled or percentile scores within the Pearson Platforms.  then return this information to the test administrator in the form of reports and all structured data containing scores, indexes, etc. which are produced by the  Platforms.  Pearson do this processing solely on behalf of and on the instructions of the test administrator who has administered the test or assessment.

Pearson may occasionally compile answers provided to them and other information collected in the course of test implementations into an aggregated form which does not identify any individual. This aggregated data may be made available to researchers, test developers and Pearson contractors for the purposes of research, quality control, operational management, security and sales promotion, as well as to improve, develop and expand  products and services.

How long does the Pearson’s platforms keep your personal information for?

Pearson retains the information the test administrator provides for so long as the test administrator retains an account for the Pearson Platforms. Pearson will delete all personally identifying information on closure of this account.

How does Pearson keep my personal information safe?

Pearson and its affiliate companies host the personal information provided by the test administrator and the derived scores and reports delivered to the test administrator on secure servers operated by Pearson group companies or by contractors appointed to operate and administer the Pearson Platforms. Pearson takes appropriate operational and security measures necessary to keep the information secure and require similar operational and security measures from its contractors. Further details about peace and security measures are available on the Q-global and Q-interactive websites: www.pearsonclinical,com.

Will Pearson share my personal information with anyone else?

Pearson will not sell your information. Pearson will not share your information with any third party except with the test administrator who has administered the test.

What rights do I have in respect of my personal information?

You have the right to update and correct your personal information, to request all information that the test administrator holds that relates to you, to request restriction of the processing of the data, and to request that the test administrator delete that data. You may also have the right to data portability of that data. There may be an administrative charge for the supply of copies of data where permitted by applicable law. These requests must be made to the test administrator who administered the test on the  Platforms. You also have the right to object to continued processing of your personal data by the test administrator. If you have a complaint about the way in which Pearson uses your personal information you have the right to complain to your relevant local Data/ Information regulator.


The material on our site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.

Given that the Internet uses an open system we cannot warrant that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.

May 2018 Copyright

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The Wellbeing Practice, Brighton, Sussex, South East